How Buurtzorg health nurses efficiently exchange information through Siilo

While the Buurtzorg Head Office typically takes an advisory role with regards to team collaboration, it was important for them to provide their staff with a secure alternative to commercial messengers.

Buurtzorg made the decision to set up a closed network with Siilo Connect, because it made it easy to connect all employees and track progress towards goals to transition away from unsecure messaging platforms. Shortly after implementing Siilo, Buurtzorg employees began to notice the positive changes the messenger had on their work.

Simplified connection to colleagues

With the Siilo network, colleagues can easily find each other via the common Buurtzorg contacts list and quickly exchange messages in one-on-one conversations or in groups organised around patient care. Similarly, many patient cases involve multiple disciplines, such as general practitioners or occupational therapists, but with the Siilo Member Directory, nurses can also easily get in touch with external healthcare professionals across the region.

Secure and flexible communication

All Buurtzorg employees can use the Siilo Messenger app directly on their smartphone, tablet, and/​or their Buurtzorg-provided Chromebooks as they move between patients. This empowers home health nurses to self-manage teams while simultaneously staying connected to the entire organisation. With end-to-end encryption, a secure PIN Code, and a design that keeps Siilo data and personal information separated, Buurtzorg and their staff can collaborate without worrying about compromising patient data.

Never being on hold again

Dineke Noppers has been working as a nurse for Buurtzorg in Barneveld since 2013. She sees Siilo as a method of bypassing the frustrating stop-and-start method of trying to get in contact with colleagues. Frequently, calls between Buurtzorg employees took too long or were missed entirely, cutting into valuable time spent on patient care. Noppers appreciates that Siilo helps to resolve this efficiency issue: ​“It’s a kind of WhatsApp, but safe. It is the easiest to use of all the systems we work with. (…) With a short message, we can keep all involved healthcare professionals up to date. There is no need for calling anymore.”