The future is networked and digital
With great technology comes great responsibility. Data protection regulations are becoming more stringent to combat threats to our security – and rightfully so! That’s why we set out to develop a messaging platform that’s 100% confidential and secure. 💁♀️🔐
We want you to feel totally confident using Siilo. Let us explain our approach to security and compliance standards.
Minimise compliance risks
Siilo is one of the most compliant and secure medical messaging platforms, built from the ground up for security and protection. Our people and processes are guaranteed to be up to the highest standards around the world, compliant with the GDPR, E‑Privacy, the NHS information governance, NEN, DCB 0129, ICO and ISO-27001.
Every user on the Siilo platform goes through our mandatory verification process. We cross-check your identity and make sure all users are who they say they are, so you can feel confident about who you’re talking to at all times. Getting verified also gives you access to some of Siilo’s most helpful features, like the Siilo Medical Directory.🕵️♂️
‘Key Fingerprint’ identification
You can identify yourself by your ‘key fingerprint’, a series of 32 letters and numbers. It should correspond with the series that other users see on your profile. You can share key fingerprints through SMS or email.
Everything is end-to-end encrypted
We guarantee your privacy through end-to-end encryption. This means that nobody but you and the person you’re chatting with in the app can read your messages. No third parties are able to get access to your content. In fact, not even Siilo knows what you’re sending! That’s what we mean with our promise of 100% confidentiality. 🤫
We use the Networking and Cryptography library (NaCl), a leading open-source library that provides all the operations needed for us to create the high-level cryptographic tools that keep your information safe.
Secure Camera and Photos and Files
The Secure Camera tool allows you to take photos or videos that are immediately stored within Photos and Files, located in the ‘Spaces’ tab. This way, sensitive photos and videos of your patients will not end up in services like Apple iCloud, Google Drive or Dropbox. They also won’t be featured in your family vacation highlight reel!
App data is protected
When you install Siilo, we ask you to create a 5‑digit PIN code. This is an extra layer of protection for Siilo’s data on your phone. After creating a PIN code, you can also use fingerprint or facial recognition security to access the app.
Automatic message deletion
Messages will be deleted automatically after 30 days, but don’t worry: you can choose to keep them encrypted on your phone indefinitely. If your phone is lost or stolen, Siilo’s remote wipe functionality allows you to remotely delete all data still present on the app. 🙅
Gaining access to your data isn’t a one-step process. You always need two devices to unlock information stored on Siilo.
The first factor that we check is your phone, which provides you with a proof code via SMS when logging in to a new device. The second factor is a Backup and Restore code, something only you will know.
The Backup and Restore code is a strong password that we generate for you. You can download it from Siilo Web through your laptop or tablet. This process allows for your authentication factors to be kept safely on different devices.